Returns

You can return eligible items within 30 days of receiving an order or 7 days for Quick Ship upholstery items for a refund of the merchandise value. An original receipt or gift receipt is required. Monogrammed items and Made to Order furniture or rugs, special order items, custom upholstery, items shipped directly from the vendor, or items damaged through normal wear and tear are not eligible for returns. Review the full list of ineligible items and our refund policy below before starting the process. Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the purchased amount, while returns with an original receipt will be refunded in the original form of payment.Prior purchases are not eligible for price adjustments.

Holiday Return Policy

Gifts purchased between October 15, 2023 and December 24, 2023 may be returned or exchanged through January 31, 2024 when accompanied by a gift receipt or original receipt.

Ways To Return

  • By Phone – call Customer Care for furniture items. See contact info below.
  • In store – You can return non-furniture items to your local Pottery Barn.

Detail

INELIGIBLE ITEMS

Items non-eligible for returns or exchanges:

  • Items without an original receipt or gift receipt. 
  • Monogrammed items 
  • Made to Order Items, including custom rugs, furniture, and faucets and shower sets. 
  • Final sale items (with prices ending in $.X7 or $.X9) 
  • Items damaged through normal wear and tear

REFUND POLICY

  • Original Receipt – Returns with the original receipt will be refunded in the original form of payment. 
  • Gift Receipt – Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the amount on the gift receipt. 
  • Delivery Fees – Delivery fees are non-refundable and prior purchases are not eligible for price adjustments. 
  • Cash & Check Refunds – Cash and check refunds over $100 will be issued as a company check and mailed to you (may take 14 business days). 
  • Over $10,000 – If your return for Merchandise Credit Cards is greater than $10,000, we will issue you $10,000 in Merchandise Credit Cards to you that day, then mail additional Merchandise Credit Card(s) for the remaining amount owed to you.

REGISTRY RETURNS

For returns of items purchased from the Similuous Registry, we are happy to provide a refund or exchange within 90 days of the event or within 90 days of purchase, whichever is later。

CONTACT US

  • email：service@similuous.com